Can't Read the Label From Inside the Jar

By definition it is impossible for any of us to know what we don’t know.

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Quote: You can't read the label from inside the jar.

Who are the top 5 people inside your organization that help each other refine your models of projects, your company and the industry? 

Who are the top 5 people you are mentoring and coaching to help them refine their models?  

Who do you turn to on the outside of your organization that is experienced and unbiased to help give you perspective?




Production Tracking - Lessons Learned
Look at productivity as a daily “Jar” where your objective is to pack as much “Earned Value” into it as possible. Look at your costs in three major categories and focus on tracking what matters the most.
Measuring Customer Satisfaction - Net Promoter Score
One method of measuring customer satisfaction is the Net Promoter Score / System (NPS), which is a simple but rigorous survey methodology.
Definition - Normalization of Deviance
Normalization of deviance happens when shortcuts become the standard. At best, it slows capability growth. At worst, it creates catastrophic safety risks. In between is wasted money, time, and people.