Can't Read the Label From Inside the Jar

By definition it is impossible for any of us to know what we don’t know.

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Quote: You can't read the label from inside the jar.

Who are the top 5 people inside your organization that help each other refine your models of projects, your company and the industry? 

Who are the top 5 people you are mentoring and coaching to help them refine their models?  

Who do you turn to on the outside of your organization that is experienced and unbiased to help give you perspective?




Benchmarks Only Tell a Partial Story
As the leader of a contracting business, you must be constantly focused on the basic scoreboard metrics of customer satisfaction, profitability, and cash flow. What’s a good number? What are others doing?
The What, Why, and How of a Construction Business (Vision, Mission, Values)
There are thousands of details to get right while building a successful construction project, business, or career. Clarity around the basics of what we are building, why we are building it, and how we will behave and decide along the way is crucial.
Measuring Customer Satisfaction - Net Promoter Score
One method of measuring customer satisfaction is the Net Promoter Score / System (NPS), which is a simple but rigorous survey methodology.