This is not a linear process and should be looked at as a continuous PDCA cycle.
Weakness at any layer of this pyramid will impact productivity. Like troubleshooting team dynamics there is a tendency to want to jump right to the top of the pyramid because that is the most visible.
“If you can't describe what you are doing as a process, you don't know what you're doing.”
- Edwards Deming who was instrumental in developing the lean body of knowledge from 1940-1990.
“If you can't describe what you are doing as a process, you don't know what you're doing.”
If you don’t have a consistent and effective process in place then look at the people starting with the organizational structure as Tom Foster describes.
You can use the development of the process to evaluate, build and align your team.
Learn more about our approach to integrating people, workflow processes and technology tools.
