A Business Exists to Serve a Customer

Without satisfied and growing customers, nothing else a contractor does will matter.

D. Brown Management

February 11, 2019 2 minute read

Few things are more profitable for contractors than recurring work negotiated with a select group of project owners. That’s why customers are the first key metric on the scoreboard.

Quote: A business exists to serve a customer. Peter F. Drucker

Likewise, few things unite a culture faster than creating an intense focus on the customer in every job role description and evaluation.

Review your stated mission, vision, values, strategy, job descriptions, meeting discussions, evaluations, calendars, and other communications. How often does the customer come into them? Are they framed in a positive or negative manner?

How clear is your market strategy, including your existing top customers and ideal customer profile?

If a Problem is Worth Solving, It's Worth Solving All the Way

Not all problems are created equal and not all problems are even worth solving. When they are; be aggressive in solving them so they never come up again. Remember that 90% of continuous improvement is just about eliminating problems consistently.

business planning leadership

Using a Vision to Create Desire and Context for Tasks

There is a whole lot of work involved in building projects and building a construction company. It is easy to get mired down in endless to-do lists, processes, and problems. The thing that holds this all together and accelerates performance is the vision.

leadership vision

8 Indicators That You May Be at a Growth Inflection Point

While there is no "Perfect Signage" about the growth inflection points that contractors must navigate through, these eight questions can help you evaluate where you are at.

business planning Organizational Development strategy sustainable growth