A Business Exists to Serve a Customer

Without satisfied and growing customers, nothing else a contractor does will matter.

D. Brown Management

February 11, 2019 2 minute read

Few things are more profitable for contractors than recurring work negotiated with a select group of project owners. That’s why customers are the first key metric on the scoreboard.

Quote: A business exists to serve a customer. Peter F. Drucker

Likewise, few things unite a culture faster than creating an intense focus on the customer in every job role description and evaluation.

Review your stated mission, vision, values, strategy, job descriptions, meeting discussions, evaluations, calendars, and other communications. How often does the customer come into them? Are they framed in a positive or negative manner?

How clear is your market strategy, including your existing top customers and ideal customer profile?

Balancing Modes of Prioritization and Career Progression

If your workload prioritization seems impossible, try looking at it from a higher-level of prioritization. We all must prioritize in life and at work. Our outcomes are heavily impacted by how effective we are at prioritization.

career prioritization sustainable growth

Emotional Intelligence: Building Inner Strength and Impact

Emotional intelligence competencies are the impact multiplier for your technical competencies. Daniel Goleman has spent his career focused on defining, evaluating, and building these capabilities.

emotional intelligence leadership management

8 Stages of Personal and Team Growth

Exploration expands our context. Learning and deliberate practice builds and demonstrates our individual productivity. Develop team productivity with four levels of leveraging yourself through others. Take an inventory of where you and your team are at.

leadership self improvement talent development