Black Box Thinking

Failures, mistakes and problems are part of every contractor’s business.

D. Brown Management Profile Picture
Share

They are part of everyone’s day.  What separates out high-performing teams is a relentless focus on learning from these problems then creating systems and training to mitigate them in the future.  

Talent Development Tools: Root Cause Analysis and Improvements. Quote: Ego is about who's right. Truth is about what's right. Mike Maples Jr. Book: Black Box Thinking by Matthew Syed.

Low-performers look for “Who” did something wrong.

Low-performers put quick fixes in place and move on.

Low-performers avoid talking about failures, problems and mistakes openly.  


High-performers view every failure, problem or mistake as an opportunity to learn. 

High-performers ask lots of questions to identify the root cause of what happened.

High-performers then make plans to adjust for the next cycle.  

High-performers raise up the whole team by creating new standards, processes and training when they find a better way.  


Black Box Thinking was recommended to me by Sujata Bhide and dives much deeper into this topic.  

We spend a lot of time with our clients helping their teams develop great skills at Root Cause Analysis + Improvements.  Never easy; always worth it.  

Learn more




Benchmarks Only Tell a Partial Story
As the leader of a contracting business, you must be constantly focused on the basic scoreboard metrics of customer satisfaction, profitability, and cash flow. What’s a good number? What are others doing?
Building a Systems Development Team - Mistakes
While there are many benefits to contractors starting their own internal Systems Development teams, there are also many risks.
Resource - Stratified Systems Theory (SST) and Timespan 101
All contractors navigate through very predictable stages of growth, delivering larger and more complex projects. Business complexity evolves requiring different capabilities at all levels. Tom Foster lays out some of these key differences very clearly.