Process Improvement and Cycle Times

When contractors grow inefficient processes usually get substantially more inefficient dramatically changing the Return on Investment (ROI) model.

D. Brown Management Profile Picture

Saving 5 minutes per cycle for something done 100 times per month is only worth $6,000 over a couple years. At 1,000 cycles per month it’s worth investing up to $60,000 to make the process more efficient.  

Management Tools: Graph representing Saving Seconds Adds Up with Increased Cycle Times.

Where are your opportunities?

Too many times as contractors scale they look primarily at the technology tools and get poor results. One factor often underestimated is the investment in rolling out the new standards versus just the cost of the technology. 

Corbins Electric and NOX Innovations are really good at is looking at the whole workflow, talent, culture and technology. They give a great example of this with their purchasing process improvement.  

Everything stated here seems easy enough but is VERY difficult to execute consistently.  The team at Corbins has done an amazing job balancing high-level strategic direction, culture and process streamlining.  They are also great about sharing with their peers in the industry.




Setting Standards and the Feedback Loop
Set the standard. Train to the standard. Certify to the standard. Plan the work to the standard. Execute to the plan and the standard. Check against the standard. Make prioritized improvements to the standard, training, planning, and execution.
Business Development - Two Basic Principles
Business development is crucial for any contractor to grow sustainably. This starts with choosing the best market strategy for your company at this point in time.
Levels of Improvement: Start with the Foundation
Every process in your business including field productivity will go through three levels of improvement: From predictable to productive to scalable. Trying to skip levels is the surest way to slow down improvements across the company.