Definition - Normalization of Deviance
Normalization of deviance happens when shortcuts become the standard. At best, it slows capability growth. At worst, it creates catastrophic safety risks. In between is wasted money, time, and people.
Resource - Stratified Systems Theory (SST) and Timespan 101
All contractors navigate through very predictable stages of growth, delivering larger and more complex projects. Business complexity evolves requiring different capabilities at all levels. Tom Foster lays out some of these key differences very clearly.
Balancing Training and Coaching Effectively
Every contracting business is made up of many jobs that need to be done, ranging from relatively simple and short-term tasks to complex, ambiguous, and long-term objectives.