Contractors exist to build projects. Delivering projects to a customer is the foundation all contractors are built upon. The business of building is about continually delivering more projects that are progressively larger and more complex.
Accountability in a job role is critical for contractors to grow. Accountability without clarity, capability, and capacity only leads to stress, lower performance, and higher risk over time.
There is a lot of intentionality around all aspects of every crane lift, including systems for double-checking and approvals. There is far less intentionality around the business equivalents for contractors and that dramatically impacts performance.
Alignment of strategy, management structure, decision rights, and information systems creates consistently good outcomes for growing contractors and faster development of talent.
The OODA Loop is a decision-making framework originally developed for the military to make agility a competitive advantage. The focus on fast, localized decisions in rapidly changing environments aligns well with construction projects and businesses.
Decision Rights define the business decisions that need to be made, who is involved in making them, and how they will be made through processes, tools, and operating rhythms.
A responsibility matrix is a simple but powerful tool for helping everyone on a project and in the company see who is responsible for what. With a few added columns, it can easily indicate when, what tools, and link to the "how-to" procedures.
If you are having consistent difficulty finding the right person for a role, you may be looking for a unicorn. Requiring unicorns to grow is a bad plan. If you do find a unicorn, just ask them where the pot of gold is and forget about construction!